Support

Getting in touch

Email support@shukraya.com and we will get back to you.

It helps a great deal if you include, where they apply:

• the email address on your account;
• whether you were using the web or the app, and on what device;
• what you expected to happen and what happened instead, and roughly when;
• for a chart that looks wrong, the birth date, time and place you entered. A chart is only ever as right as those three.

Shukraya on your phone

On Android, Shukraya is on Google Play. On iPhone and iPad, it is on the App Store, or you can add the Shukraya web app to your Home Screen. shukraya.com/install shows how.

Your subscription

If you subscribed through the App Store or Google Play, your subscription is held by that store rather than by us, so it is also managed and cancelled there, in your Apple account or Google Play subscription settings. We cannot cancel, refund, or change a store subscription on your behalf, and neither can we see your payment details.

Cancelling stops the next renewal. It does not delete anything: your profiles, charts and settings stay exactly as they are, and remain available if you subscribe again.

Deleting your account

You can delete your account yourself, at any time, without asking us:

• On shukraya.com: Account → Delete account, then type DELETE to confirm.
• In the app: Settings → Account → Delete account.

On shukraya.com (Account → Delete account), in the web app at shukraya.com/app, and in the iPhone and Android apps from version 1.0.2, deleting takes 7 days. You are signed out everywhere at once and cannot sign in, and 7 days later your account, every profile and chart you saved, your settings, and your billing history with us are deleted for good. Until then, the link we email you restores the account. If you cannot find that email, use Forgot password on the sign-in page with your account's email address, and we will send you a new restore link (at most one an hour).

In the iPhone and Android apps before version 1.0.2, deleting is immediate and permanent, and the account cannot be restored. If the app cannot delete your account, delete it on shukraya.com or email support@shukraya.com.

If you cannot sign in, email support@shukraya.com from the email address on your account and ask us to delete it. We will reply to that address when it is done.

Deleting your account does not cancel a subscription held by the App Store or Google Play. Cancel it in the store first, or it will keep renewing.

Privacy and your data

Our Privacy Policy sets out what we collect and why. For a request about your personal data, email privacy@shukraya.com.

Terms and legal

The Terms of Service govern use of Shukraya. For legal questions, email legal@shukraya.com.

A note on what Shukraya is for

Shukraya calculates. It casts charts and computes periods from the birth details you give it, and it does not offer predictions, readings, or interpretations. So support can help with anything the software does, but cannot tell you what a chart means.

Shukraya is provided for personal and educational use, and is not professional advice of any kind.